Frequently asked questions

CogTicketing is a multi-tenant ticketing platform for IT and support teams. Create, assign, track, and resolve requests in one shared workspace.

Use Start Free Trial to create your own workspace, or Try Demo for a read-only walkthrough of the product.

A workspace is your company’s private CogTicketing account. Your team signs in with the workspace slug plus email and password.

No. Your trial starts when you register. Billing applies when you renew or upgrade after the trial ends.

On the login page, choose Forgot password and enter your workspace slug and email to reset access.

After you sign in, open New Ticket, fill in the subject, description, and category, then submit. Admins and employees can raise requests depending on their role.

Open Tickets (or My Tickets) to see open, in progress, waiting, and resolved items for your workspace.

Resolvers and Admins handle assignment and resolution. Employees mainly create and follow their own requests. Viewers are read-only.

Yes, where attachments are enabled for your workspace. Files are stored in your tenant’s dedicated upload folder.

SLAs are service targets for response and resolution times. Higher plans unlock fuller SLA capabilities; Free and Starter may offer basic or limited SLA features.

CogTicketing includes Admin, Resolver, Employee, and Viewer roles, each with different permissions.

Tenant Admins manage users, categories, branding (when included in the plan), and the subscription.

Yes. Admins can invite users within the agent and user limits of your plan, plus any agent add-on packs you have purchased.

Plans differ by features, agent limits, and ticket quotas. See Pricing and Compare Plans for the full matrix.

New tickets are blocked until the next UTC calendar month, or until you upgrade your plan or buy a ticket add-on pack.

No. Ticket usage is counted for the current calendar month (UTC) and is not reset by trial end or plan renewal.

Add-ons are extra agent or ticket capacity packs. Purchase them from Subscription, or from Marketing Add-ons → Purchase. Free plan workspaces cannot buy add-ons.

Pack capacity lasts until your current plan or trial billing window ends. Unused ticket add-on capacity does not roll over after expiry.

You can still sign in, but most of the app is paywalled until a Tenant Admin renews the plan on Subscription via Razorpay.

Go to Tenant Admin → Subscription to renew your plan or purchase add-ons when checkout is enabled.

Checkout uses Razorpay, including cards and other methods enabled for your account and region.

Tenant Admins can see billing history on Subscription. Platform operators can view the full billing ledger.

Yes. Each workspace is a separate tenant with its own users, tickets, and files.

Use this FAQ, Documentation, Contact Sales, or Request a live demo if you need onboarding help.