Ticket Management
Create, assign, track, and resolve tickets across your entire support organization.
Smarter Support, Happier Customers.
The All-in-One Ticketing System for Modern Teams
CogTicketing helps you manage customer support, IT requests, and internal workflows in one powerful platform.
Secure & Reliable
Enterprise-grade security
Easy to Use
Intuitive and simple UI
Scalable
Built to grow with you
CT
Dashboard
Support overview
Total Tickets
1,248
Open
312
In Progress
198
Resolved
648
Tickets Overview
May 1 – May 31 Open In Progress Resolved Closed
Recent Tickets
- Open
Internet connection not working
#TKT-1243
- In Progress
Unable to login to account
#TKT-1242
- Pending
Password reset request
#TKT-1241
- Resolved
Email sync delayed
#TKT-1240
How CogTicketing Works
Get started in 3 simple steps
1
Register / Subscribe
Sign up and choose a plan that fits your needs.
2
We Create Your Tenant
We automatically set up your workspace (tenant).
3
Access Your Dashboard
Login and start managing tickets right away.
Powerful Features to Simplify Support
Everything you need to deliver exceptional support and manage your team efficiently.
Knowledge Base
Build and manage a knowledge base so customers and agents find answers faster.
SLA Management
Set SLA policies and track response and resolve performance in real time.
Reports & Analytics
Get actionable insights with powerful reports on volume, status, and trends.
Customer Portal
Allow customers to raise and track tickets through a simple self-service portal.
Automation
Automate workflows and repetitive tasks while keeping humans in the loop.
Multi-Tenant
Manage multiple organizations with complete data isolation for every tenant.
Secure & Reliable
Enterprise-grade security with hashed passwords, audit logs, and 99.9% uptime.
Simple, Transparent Pricing
Choose a plan that fits your team. Upgrade anytime as you grow. Prices and trials are managed by platform admins.
Starter
For small teams getting started
₹999/month
- 5 agents
- 1,000 tickets / month
- 14-day free trial
- Email support
- Basic reports
- Knowledge base
Growth
For growing support organizations
₹1,999/month
- 15 agents
- 5,000 tickets / month
- 14-day free trial
- Priority support
- Advanced reports
- SLA management
Business
For established IT & CX teams
₹3,999/month
- 50 agents
- 20,000 tickets / month
- 14-day free trial
- Automation
- Advanced reports
- SLA management
Enterprise
For large or regulated organizations
Custom
- Unlimited agents
- Unlimited tickets / month
- 30-day free trial
- Unlimited agents
- Custom integrations
- 24/7 support
Trusted by Teams Worldwide
10,000+
Happy Customers
1M+
Tickets Managed
99.9%
Uptime Guarantee
24/7
Support Available
What Our Customers Say
★★★★★
“CogTicketing gave our IT desk clear SLAs and a queue our agents actually enjoy using.”
RS
Rohit Sharma
IT Manager, TechCorp
★★★★★
“We onboarded a new tenant in minutes and had categories, tiers, and users ready the same day.”
AP
Ananya Patel
Support Lead, BrightApps
★★★★★
“The role-based views keep requesters simple and resolvers focused. Exactly what we needed.”
MC
Michael Chen
Ops Director, Northwind